You will not be passed around a nameless queue. An enquiry is owned by one adviser, with a colleague reading behind them when the cover crosses disciplines, such as a clinic that needs both health and liability thinking. Every person below replies by email. There is no call centre hiding behind the page.
If you already know which discipline matches your question, write to that adviser. If you are unsure, write to hello@reacharrive.com and we will place the thread with the right person and tell you who that is.
Principal adviser
Jonah leads complex household and business enquiries. He starts every file by asking what must still be paid if income stops for six months. Clients know him for short written summaries and for refusing a quote that hides an exclusion in a footnote.
Focus: Life, income, and business structure.
Health cover specialist
Amara spends her days inside benefit tables, waiting periods, and the difference between a cash plan and a treatment plan. She is calm with sensitive health questions and strict about collecting only what an insurer actually needs.
Focus: Health benefits and pre-existing condition rules.
Life and family lead
Priya helps families turn a loose worry into a sum insured. She is careful with dependants, shared debts, and cover that already exists through work. Her notes are written so either partner can follow them without a second meeting.
Focus: Family protection and life cover design.
Home and motor lead
Leo came up through claims files, so he talks about photographs, excesses, and vehicle use before he talks about price. He is quick to spot a home used for business or a car used for paid errands.
Focus: Home, contents, and motor schedules.
Travel and trip specialist
Helen checks itineraries against policy lists: trip length, activities, and the date the deposit was paid. She would rather delay a purchase by a day than let a traveller depart with a medical section that disclosure would have saved.
Focus: Single trips, longer stays, and group travel.
Claims guide
Samuel does not decide claims. He helps clients present them in the order an insurer can read: what happened, what the policy asks for, and which documents prove the loss. He is the person who sends the checklist on the day something breaks.
Focus: Claim preparation across personal and business covers.
